THIS TICKETING SERVICES AGREEMENT ("Agreement") is made by and between Guiderig Solutions Limited, a Kenyan company ("Company," "GIG," "We," "Us," or "Our”), and you, a person, organization or other entity (an "EVA," or "You" or "Your"). GIG is in the business of providing reservations, tickets, memberships, certificates, admissions, and/or confirmations that allow the ticket holder or purchaser (each, a "Patron") attendance at, access to, or participation in, events, venues and other activities (each, an "Event"). You, as an Event organizer, are authorized to provide access to such Events. The parties, intending to be legally bound, hereby agree as follows:
BY CLICKING THE "CREATE AN ACCOUNT" BUTTON, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT, THE TERMS AND CONDITIONS ("T&Cs"), AND THE PRIVACY POLICY, EACH HEREBY INCORPORATED BY REFERENCE, AND EXPRESSLY AGREE TO, AND CONSENT TO BE BOUND BY, ALL OF THE TERMS AND CONDITIONS CONTAINED THEREIN. THIS AGREEMENT SHALL HAVE THE SAME LEGAL EFFECT AND FORCE AS A WRITTEN AND SIGNED DOCUMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS, WE WILL PROMPTLY CANCEL THIS TRANSACTION AND YOU WILL BE UNABLE TO ACCESS THE GIG.CO.KE WEBSITE (THE "SITE") AND THE SERVICES THAT IT OFFERS. WE RESERVE THE RIGHT TO DECLINE YOUR REQUEST FOR SERVICES FOR ANY REASON AND WITHOUT NOTICE.
OUR SERVICES AND RESPONSIBILITIESGIG shall provide the following services ("Services") under this Agreement:
2.1 OVERVIEW
There are two types of payment processing options EVAs may elect when using the Services: (1) "Self Service", which consists of collecting event registration fees using FPMs; and (2) "Full Service", which requires the use of the Gateway for the collection of event registration fees. For tickets sold using the Self Service option, monetary payments will be made to You directly by the Patron, and for tickets sold using the Full Service option, payments will be made to You by GIG, in each case as described more fully below.
If you choose the “Full Service” option,GIG charges a per-ticket fee for Our Services. GIG charges if applicable, an additional refund processing fee for ticket sales and refunds, respectively, processed by Us, as more fully described in Section 2.3 below (collectively, "Fees"). We will deduct or invoice you for all applicable Fees from Your booking revenue as stated in this Agreement and is incorporated by reference herein, and which may change periodically (thus, You should check this link periodically to familiarize Yourself with our current Fee schedule). All Fees and any other monies contemplated by this Agreement are payable in Kenya Shillings, or in any foreign currency accepted by GIG for Events in an another country or jurisdiction, as shown on our Site.
2.2 SELF SERVICE.
(A) INDEPENDENT RELATIONSHIP.
When using a FPM, You and Your Patrons effect the applicable monetary payment transaction through the FPM service, and are bound by the applicable terms of use governing the FPM service. GIG is not affiliated with, does not endorse or recommend, and has no agency or employment relationship with, any FPM service provider. GIG has no responsibility for or control over, and hereby disclaims all liability arising from or relating in any way to, the acts or omissions of any FPM service provider or Your use of the FPM (including, without limitation, any fraud or other losses or any unauthorized loss, destruction, use, disclosure or alteration of Your or Your Patron's data that may occur in connection with Your use of the FPM). You understand and acknowledge that any such FPM may experience errors and interruption and may not be totally secure, and that Your use of the FPM is entirely at Your own risk.
(B) SERVICE CHARGES.
If You elect Self Service, You will collect all monies directly from Patrons and agree to use best efforts to do so. By registering for and using the Self Service payment processing option, you agree to: (i) pay GIG the then-current Fees set by GIG for use of the Self Service payment processing option, which payments shall be due and payable upon receipt from Us of the invoice setting forth such charges. Invoices are generally sent weekly for Fees incurred since the last paid invoice (for more information, go to https://gig.co.ke/ and (ii) accept sole responsibility for providing refunds to Patrons at your own discretion. GIG will not be responsible or liable for any refunds (or the lack thereof) or chargebacks issued if You elect the Self Service option. In no event are GIG Fees refundable and such fees will be deducted or charged in accordance with the next sentence without regard to whether you issue a refund to Your Patrons. In the event that no payment is made after two invoice notifications, GIG will suspend access to the Services and no further tickets will be sold to Your Event until full payment on outstanding invoices has been received by GIG.
2.3 FULL SERVICE.
(A) GATEWAY; PAYMENT PROCESS.
When You elect to use the Gateway for the collection of event registration fees, payment processing occurs directly by GIG, and EVAs are assessed a processing fee equal to 6% of the discounted face value of the tickets. Under the Full Service option, (i) GIG will collect all event registration fees on behalf of You from the Patron and deduct all applicable Fees from the event registration fees passed along to You; (ii) GIG will make all payments to You (event registration fees minus applicable Fees due to GIG, including any prior balance due to GIG for any reason) either via check delivered by hand delivery, mail at the address that You provide on the Site, Direct Bank Paybill Deposit or, for EVA's utilizing the ACH Direct Deposit function, by Direct Deposit into the account you authorize. You represent, warrant and covenant that the mailing address and/or checking account information provided to Us is accurate and You will update this information as necessary to maintain its accuracy; and (iii) GIG will use commercially reasonable efforts to submit payment for the balance due to You within three (3) business days after the end date for the Event to which the registration fees correspond, provided that GIG reserves the right to withhold funds at any time as GIG in its sole discretion determines to be necessary for the processing and settlement of all returns, disputed charges, customer complaints, allegations of fraud, chargebacks, expected chargebacks and other discrepancies.
(B) REFUNDS.
It is Your responsibility to communicate Your refund policy to Patrons. In the event of cancelled or postponed Events, Your refund policy is superseded by GIG 's refund policy as described in Subsection (B)(ii) below. EVA shall ensure that its refund policy is consistent with the terms of this Agreement, the payment and refund processes included in the Services, and all applicable legal, regulatory and other governmental requirements. All communications or disputes regarding refunds are between the EVA and the Patron, and GIG will not be liable for any decision to issue or not issue refunds in the course of the use of the Full Service option.
(i) Individual Refunds. If a Patron desires to request a refund, the Patron must request the refund from the EVA. If the EVA desires to fulfill the request, EVA can utilize the Services or contact GIG to process the refund. GIG will use commercially reasonable efforts to process refunds issued and requested to be issued by the EVA in a timely manner after the EVA authorizes the issuance of the refunds. GIG has no responsibility to provide individual refunds which have not been authorized by the EVA in accordance with this provision. In addition, GIG will NOT issue any refund to a Patron unless and until sufficient funds for the refund have been received from the EVA.
(ii) Cancelled or Rescheduled Events. If an Event or performance is interrupted, cancelled or postponed the EVA shall notify GIG immediately when the interruption occurs or the decision to postpone or cancel is made and the EVA shall indemnify (on a solicitor and own client basis and whether incurred by or awarded against GIG) GIG against all clients, demands, costs and expenses arising from or in connection with the interruption, cancellation or postponements. This indemnity shall continue to operate notwithstanding the termination or expiration of this agreement for any reason. No payments shall be made to an EVA from GIG with respect to any Event that is cancelled (or for which the EVA otherwise authorizes a refund). If an Event is cancelled, a refund shall be issued to Patrons. EVA will be sent an invoice for all Fees due to GIG for such Event. Upon payment of all such Fees, GIG will issue a full refund to Patrons. If EVA fails to submit payment to GIG for its Fees within 7 days, GIG will process refunds for the cancelled Event less all applicable Fees and EVA shall thereafter be required to refund the Fees directly to Patrons and GIG shall have no further liability or obligation. If an event is rescheduled, GIG will use its sole discretion to determine whether it is considered a cancellation and therefore subject to the refund policy described in this section.
(iii) Notwithstanding the foregoing, You acknowledge and agree that, to protect its reputation and the integrity of the Site, GIG shall have the right (but not the obligation) to force or provide a refund to Patrons of any or all amounts paid for tickets at any time for any reason or no reason, including without limitation if GIG receives complaints from a substantial number (as determined by GIG in its sole discretion) of Patrons with respect to an EVA or the applicable Event, or GIG determines in its sole discretion that the EVA has engaged in any fraudulent activity or made any misrepresentations. GIG shall have no liability whatsoever to an EVA in connection with or arising from any such decision to force or provide refunds.
(C) CREDIT CARD CHARGEBACKS.
Any credit card chargebacks initiated by a Patron for any reason with respect to an Event shall be charged back to the EVA. GIG in its sole discretion shall either (i) deduct these costs from such EVA's outstanding balance, whether for that particular Event or for any other Event that such EVA lists through the Services; or (ii) send an invoice to such EVA for such costs if no balance exists. If payment for such invoice is not received by GIG within thirty (30) days after the invoice date, GIG reserves the right, at GIG 's sole discretion, to terminate such EVA's registration for the Services and to cancel all other Events listed by such EVA as provided herein. GIG shall have no liability whatsoever for any damages, claims or losses incurred by an EVA in connection with any such termination or cancellation. All communications and disputes regarding chargebacks are between the EVA and Patron, and GIG will not be responsible or liable in any way for chargebacks issued in the course of the use of the Full Service option.
(D) CONFIRMATION.
Upon receipt of a credit card authorization from each individual ticket purchaser, GIG generates a confirmation message and issues a unique confirmation number. You agree to unconditionally accept, honor, and fulfill all ticketing commitments that have been confirmed by GIG through the Services (and not returned or voided), and it is your responsibility to verify the applicable Patron's membership status, confirmation number and/or any Event restrictions prior to the subject Event. If We learn that You are not honoring Our ticketing commitments, we reserve the right, in our sole discretion, to terminate Your account without liability or further obligation.
2.4 COLLECTION COSTS.
In the event that You do not pay to GIG upon request any amount required to be paid by You under this Agreement, GIG shall be entitled to recover from You, in addition to any amounts otherwise owing, its reasonable costs of collection, including, without limitation, collection agency fees, reasonable attorneys' fees, and court costs.
You are responsible for (and will indemnify and hold harmless GIG against) all taxes or other governmental charges associated with Your Event or Your sale of tickets through the Services (excepting taxes based on GIG 's net income). It is Your responsibility to know if any applicable laws apply to You and to adjust the ticket price accordingly to account for Your payment of taxes.
If GIG determines that is required to collect or pay any such taxes or other charges, it may deduct such amounts from any balance payable to You under this Agreement or else invoice You for such taxes or other charges. GIG reserves the right to withhold the payment of any amounts owed to You hereunder if GIG suspects or determines that such amounts have been generated in (i) a fraudulent manner, (ii) violation of this Agreement or the TOS, or (iii) violation of any applicable laws or regulations (foreign or domestic). Such withholding may be temporary or permanent (as determined by GIG).
When submitting Your Event to GIG to be listed on Our service, it is Your responsibility to provide to Us any event restrictions associated with said Event. Any Event that requires a restriction for admission, including, but not limited to, age, school or organizational affiliation, or other characteristics or requirements, must be clearly stated by You upon submission to Us. It is Your responsibility to ensure that said restriction is lawful and does not violate any federal, state, or local laws, or any applicable foreign laws, prior to submitting the Event to Us. It is also Your responsibility to verify that all customers can be admitted to Your Event.
You understand and agree that the Site may, at times, be inaccessible or inoperable for any reason, including, but not limited to: (i) equipment or communications malfunctions; (ii) periodic maintenance, repairs, or administrative reviews which We may undertake from time-to-time; or (iii) causes beyond Our reasonable control or which are not reasonably foreseeable by Us, such acts of government or the malicious or criminal acts of third parties.
You represent and warrant the following: (i) You are a producer, promoter, presenter, or manager of the Event; (ii) You have the authority and right to offer, sell, and honor the tickets to the Event sold on Our website; (iii) the Event itself and any material or content provided by You to Us for use on Our website is/are not (and does not contain, promote, or link to material or content that is) pornographic, defamatory, grossly offensive, harassing, malicious, illegal, or otherwise objectionable, and do not infringe or violate (or contain, promote or link to material or content that infringes or violates) the rights of any person or entity, including, but not limited to, copyright, trademark, trade secret, proprietary, intellectual property, and rights of privacy and/or publicity, whether by statute or common law; and (iv) the Event and the sale of tickets to the Event does not constitute a violation of any federal, state, and/or local law.
The Event must be accurately and truthfully described when an EVA submits the Event listing to GIG to be posted on the Site. If We discover and determine, in Our sole discretion, that You misrepresented the Event, We will cancel the Event and may issue a refund to ticket purchasers (net of any Fees) as provided in this Agreement. If We determine that You repeatedly engage in the conduct described in this paragraph, Your account will be terminated and any other Events submitted by You will be cancelled pursuant to this Agreement and GIG reserves the right to take other actions or pursue additional remedies as permitted by law.
GIG will provide technical and other customer support to EVA by which You can obtain technical assistance in dealing with any difficulties which may arise in connection with Your use of Our Site. EVAs can access support +254740198500 or support@gig.co.ke .We attempt to provide such support in a timely manner, but make no guarantees that We will respond to Your inquiry by a particular time.
You understand and acknowledge that GIG is the owner of valuable trade secrets and confidential, non-public, and proprietary information (collectively "Confidential Information") and acknowledge that the services which We perform involve the furnishing of Confidential Information to You including, but not limited to: (i) customer names, mailing addresses, and other personally-identifiable information; (ii) sales; (iii) market demographics; (iv) pricing; and (v) business strategy, and that the goodwill and competitive position of GIG depend, in part, upon You keeping such Confidential Information confidential. You agree to use Your best efforts to protect Our Confidential Information and to implement security measures to keep said Confidential Information confidential. Except pursuant to court order or the prior written consent of Us, You agree that You shall not disclose, distribute, sell, license, transmit, or disseminate any Confidential Information to any other party or permit or cause any unauthorized party to disclose, examine, and/or reproduce any reports, documents, transmissions, or data containing Confidential Information prepared or owned by Us. If You are requested or required to disclose Confidential Information pursuant to legal proceedings, You shall promptly notify Us so that We may prepare a response to said legal proceedings and You shall cooperate with Our efforts to obtain a suitable protective order.
You agree that You shall not solicit or contact for the purpose of soliciting, or assist anyone else in soliciting or contacting for the purpose of soliciting, via e-mail or through other means, any of Our customers (including any Patron or EVA you interact with through the Site or the Services) in order to purchase, buy, acquire, or obtain any other product, service, or other solicitation, or for the purpose of terminating, altering, or in any way modifying Our customers' relationship with Us.
EVA shall use reasonable efforts to create, produce, and distribute marketing and promotional materials, and/or otherwise create marketing and promotional campaigns, which state that tickets to Your Event shall be available for sale at the GIG website.
Except as provided elsewhere in this Agreement, either party may terminate this Agreement at any time upon seven (7) calendar days’ notice to the other as provided in the paragraph titled "Notice" in the T&Cs. If You terminate this Agreement after you have submitted your Event to us, Your Event shall be cancelled as provided in this Agreement.
You grant us a limited, worldwide, royalty-free license to reproduce and use Your company or organizational name, logos and trademarks (and to authorize our service providers and media outlets to do so) in advertising or promotional materials, in any and all media (including print and Internet), whether now or hereafter existing, for the purpose of referring to you as a GIG customer and/or describing our services for you.
